Rob Fleming
Director – Incrementum SA

After starting his career at Unilever, Rob spent 16 years in the Marketing team at SABMiller. He then joined Blue Label Telecoms as Chief Marketing Officer and now runs Incrementum, an organisation that helps companies deliver growth, through optimising the Customer Experience. In addition, he has served as a Director on South Africa’s 2010 Bid Board, a Judge for the South African Sports Industry Awards and as the Chairman of The Sports Trust.

“Marketing is not a department or a toolbox of communication activities – rather it’s an approach that identifies a customer need and then focuses, aligns and empowers the organisation to satisfy it”